Origins

The story behind CDI

It all began with

It all began with a search for a more meaningful way of doing research, a gut-feel experiment and a challenge to the established research traditions prevalent in South Africa and other developing markets… Today CDI and its partners operate an ongoing contextual, community-based participative research program, providing holistic insights into the lives of people living in under-developed areas, their communities, the ways in which they operate, their capabilities, conversion factors and agency as well as the markets they can realistically sustain.The initial concept of the contextual, community-based research program was started as an incubation project offered by the company Infusion (www.in-fusion.co.za). Investment in the development of this program was driven by Infusion’s realisation that the best information in the country is proprietary information and that very little appropriate information is available to other stakeholders – be it government, civil society or small business. Infusion believed that something had to be done about these information shortages in order to optimise development. As such, the vision was always to address the lack of reliable information available on under-developed markets through alternative research methodologies.

In its earliest incarnation, the pilot program was run by Infusion and operated nationally, in 8 metropolitan townships (Soweto, Tembisa, Mamelodi, Soshanguve/Mabopane, Khayelitsha, KwaMashu, Mangaung and several areas around Gqeberha). The initial focus was on urban townships as at the time these markets had been earmarked for commercial development. This gave sufficient appeal to assist with the initial funding for the project in order to test its viability. During the pilot phase more than 125 000 people were formally interviewed (house-to-house) in various communities. These interviews – or ‘conversations’ – centred around lifestyle and contextual issues as the findings provide richer insight into the lives people are living, can truly identify risks, are able to serve a variety of stakeholder needs and offer a platform of multiple usages.

The pilot program would not have been possible without the following clients, funders and sponsors:

By the end of the pilot phase, the ideal of CDI had truly come to life, and the contextual, community-based research program had:

Trained

Over 500 previously unemployed community members trained as field-agents

Interviewed

Interviewed more than 7 500 people per month in quality-controlled, door-to-door surveys over more than 10 years, covering 6-8 metropolitan townships

Integrated

Integrated research insights with client strategies and assisted with appropriate programme/product/service design

Triangulated

Triangulation through in-depth interviews and focus groups to unpack insights

Executed

50+ contract research projects commissioned to further explore
brand relationships to themes – references available

Shared

Insights from research (with client permission) were shared FREE OF CHARGE with SMMEs and NGOs

The themes during this period included

My Money
My Talk
My Country
My Health
My Shopping
My Technology
My Culture & Traditions
My Education / Career
My Stuff
My Fun
My Circles of Influence
My Happiness
My Commercial Landscape
SMME Development
My Business
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